• 8846 Rixlew Lane, Manassas, VA 20109
  • M-Th 7:30am-5pm | Fri 7:30am-4pm | Sat 9am-12:30pm

(703) 686-5931

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(703) 686-5931

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Mermaid Water & Plumbing

Privacy Policy

Effective Date: October 17, 2026

1. Introduction

Mermaid Water & Plumbing values your privacy. This policy explains how we collect, use, share, and protect your personal information when you visit https://www.watersoftenersystems.com/, use our services, or contact us.

2. Information We Collect

a. Information You Provide

  • Account and Order Details: Name, business name, shipping/billing address, phone number, email, and payment method when placing orders.
  • Communications: Any information you send via email, contact forms, or service inquiries.
  • Mobile/Phone Information: Phone number for SMS communications, service updates, and appointment reminders (when you opt in).

b. Automatically Collected Data

  • Usage Information: IP address, browser type, pages viewed, referral source, timestamps (via cookies and server logs).
  • Device/Technical Data: Device type, operating system, and other technical info.

c. Third-Party Sources

  • Analytics providers (e.g., Google Analytics) and shipping/payment processors may supply limited service-related data.

3. How We Use Your Information

We may use your data to:

  • Process orders, payments, and invoices
  • Communicate via email, phone, or SMS with service or product updates, appointment reminders, and account notifications
  • Send promotional offers and marketing messages (with your consent)
  • Improve services and order experience
  • Analyze site usage and trends
  • Comply with legal and tax obligations

4. SMS Communications and Text Messages

Message Types and Frequency

We may send you appointment reminders, service updates, account notifications, and promotional offers, depending on your preferences and consent. Message frequency may vary based on your account activity and communication preferences.

Message and Data Rates

Message and data rates may apply. Please check your mobile service plan for details about your carrier’s SMS charges.

Opt-Out Instructions

You can opt out of SMS messages at any time by replying STOP to any message you receive. Once we receive your STOP request, no further messages will be sent to your mobile number.

Help and Support

For assistance with SMS messages or questions about our text messaging service, reply HELP to any message or contact us directly using the information in the Contact Us section below.

Consent for SMS Communications

Your consent to receive SMS messages, including marketing and promotional messages, is not a condition of purchase. You may place orders and purchase our services without agreeing to receive text messages. If you choose to opt in for SMS communications, you may revoke your consent at any time.

SMS consent and opt-in information will not be shared

We do not sell, rent, or share your mobile phone number, SMS opt-in information, or SMS consent data with third parties or affiliates for their own marketing purposes. We do not share SMS opt-in data with third parties for marketing purposes.

 

5. Legal Basis for Processing

  • Contractual Necessity: To fulfill orders and maintain your account
  • Legitimate Interests: For analytics, site improvement, fraud prevention
  • Consent: For marketing emails and SMS messages (you may opt-in or opt-out anytime)

6. Sharing Your Information

We may share your information with:
  • Service Partners: Payment processors, shipping carriers, CRM/email providers
  • Legal Authorities: As required by law or to prevent fraud
  • Company Transfers: During mergers or sales, with notice and data subject rights protected

Mobile Information Protection

We do not sell or share your mobile phone information with third parties, including affiliates, for their own marketing purposes. Your phone number is used solely for the purposes you’ve consented to (e.g., appointment reminders, service updates) and is protected accordingly.

7. Cookies and Tracking

We use cookies and similar technologies for necessary site functions, performance analytics, and marketing. You may opt out of non-essential cookies through your browser.

8. Data Retention

We retain your personal data only as long as necessary to fulfill its original purpose (e.g., process orders, maintain records for legal/tax reasons, or until you request deletion). Mobile numbers associated with SMS opt-out requests are retained to honor your opt-out preference.

9. Your Rights

Depending on your jurisdiction, you may:

  • Access, correct, or delete your data
  • Object to or restrict processing
  • Withdraw consent for marketing and SMS communications
  • Lodge a complaint with a data protection authority

10. Data Security

We implement industry-standard practices—SSL encryption, access control—to safeguard your data. However, absolute security cannot be guaranteed.

11. Children’s Privacy

Our services are intended only for businesses and individuals aged 18+. We do not knowingly collect data from minors.

12. International Transfers

If you are located outside the US, please note your data may be transferred to servers in the US and processed under its laws.

13. Changes to This Privacy Policy

We may update this Policy occasionally. We’ll publish updates on this page with a new effective date.

14. Contact Us

For questions or privacy requests, please contact:

Business Name Address Phone
Mermaid Water & Plumbing 8846 Rixlew Lane, Manassas, VA 20109 (703) 686-5931